RAC N ROLL

The refund return process has been very slow. Week of back and forth emails. Hoped it would be better

Bag arrived. Nothing else in my order.

I ordered a mini rac n roll and 2 felt letters. I ended up getting 1 incorrect letter. My order showed the letter was ordered wrong which I did have to switch the letter in my cart a few times because it kept showing as a C when I selected a P. In the end a C arrived not a P. I asked to exchange it and had to pay to ship it back for 15 dollars to have a tracking number. Then the correct letter was another 15 dollar shipping fee to get it back so I added a gym bag to make it worth paying shipping again. A backpack showed up and not a gym bag. I was offered to ship the backpack back at no cost and a gym bag would be sent to me. I offered to keep the backpack at a discount and still take the gym bag. I was only offered 10 percent off making the bag 99 instead of 110. Less than the price to ship the bag back again. So I didn’t keep it. I am still waiting for the gym bag. I was offered nothing for the hassle and delay of this ordeal and still don’t have all the products I’m waiting for.

Shipping was great No instructions came with the wheel replacement

I ordered a bag and privacy curtain over a month ago. I sit here today with a defective bag (the rods do not work) and no privacy curtain. I have a devestated daughter with a competition next week and no bag to use. It’s been back and forth with customer service with confusing messages and no clear answers or solutions. Spending over $500 a defective product is extremely disappointing. I’ve yet to receive a clear, concise solution to the problems and keep getting the run around and told replacement items will be coming in the summer or in a few weeks. I need a solution and I need it now. Buyer beware.