Jumpflex NZ

Products themselves look great! But where very badly packed for deliveryquite disappointed they where sent in clear packaging, for kids to see on door step when they where Xmas presents. Disappointed there reply was a bit like oh whoops. But product does look good.

We purchased a 14ft jump flex in late November- a massive purchase for us at almost $900. I'm a little disappointed by the lack of updates around delivery- there was no estimated delivery time given upon ordering, and just an automatic email sent to confirm our order and saying we would receive another email when our order was dispatched. I eventually emailed to enquirer when we would receive our trampoline and got a reply stating that it was due in the warehouse on the twelfth of December, and should get to us by Christmas but no guarantees as this was up to the freight company. Still have not received an email saying that our order has been dispatched, or any other updates. Just a little frustrating. So basically- ordering was easy, customer service has been good when I reached out, but a little more proactive communication on your part wouldn't go amiss. Can't comment on overall satisfaction or delivery as we have yet to receive the product- just a little bit more stress for this time of year.

I ordered a tramp and got it faster than the estimated delivery date. Unfortunately, when constructing the trampoline we discovered the mat had some defects. We took photos and asked for a replacement to be sent out. 2 weeks later and the mat is yet to be shipped. This is frustrating and disappointing.

Sorrywehavntopenedityet

3 weeks on and still no trampoline. And you claim 4 days on your site. Very deceiving and frankly if this isn’t sorted soon we would like our money back. You don’t even deserve a star at all.