www.en-us.eaglemoss.com

POOR!!!

Eaglemoss has no regard for their customers. I purchased the Enterprise kit and suddenly without notice they stopped shipping. I called customer service and asked what the problem was and they said they had supplier problems. When I asked why they did not notify us they had no answer. When I asked when we could expect the next shipment, again no answer. When I asked if they were looking for alternative suppliers, again no answer. This cycle went on for many months of no shipments, no notifications and numerous “I don’t know” answers when I called. They did not offer any type of compensation as a Im sorry and we value your business please accept this free gift. Nothing but silence. I will never buy anything from them again and will not refer anyone to them either.

I don't mind raising this a bit when I start getting 'build' shipments on a regular basis again.

Not happy

My collection is incomplete without the 4 magazines that I will not be receiving per your home office. They said, "Any items where magazines have been skipped will not have magazines sent at a later time, they are permanently skipped." This isn't right. When I signed up, I expected to get the whole collection.