www.en-us.eaglemoss.com

Shipping is sporadic. Given the high cost of the figurines I should be receiving what I paid for. Not IOUs.

There has been no communication, explanation, or apology for the delays. I understand there is a global pandemic where loss of life slowed production and shipping to a hault, but hearing from Eaglemoss that we should expect delays and what expected dates should be would have gone a long way. Phone support gave members of our FB group inconsistent messages about in stock kits, backorders, and expected shipping dates. The automatic opt-in and manual opt-out for extra, high cost "bonus" items has had inconsistent messaging as well resulting in a few unwanted "purchases."

When I asked to have my subscriptions to the Star Trek, Star Trek Discovery and Battlestar Galactica to be cancelled, I only got notification that my Discovery subscription was cancelled. Days later I still was charged and received a Battlestar Galactica issue which has been absent for months. I still have a damaged in shipping Antares that has not been replaced. Service from Eaglemoss has hit an all time low for me. This is highly disappointing.

I've been waiting 7 months and they still haven't sent me anything but yet they still charge my account. And customer support hasn't responded to emails or phone calls.

You still owe me missing volumes. I reported them missing years ago. Five stars when I get the rest you owe me.