Eaglemoss Shop USA

seems to be different rules for the cdn store. Eaglemoss does not seem to inclined to fix the issue.

When I ordered my ships, they all were available. Now they're not. Some on pre-order, others who knows when I'll receive them. No emails about shipping. Most likely for the ones that say "Notify Me" I'll be seeking a refund because I'm not waiting months for my ships. I'm better off getting them on Amazon.

I like Eaglemoss models, but I can't say that I am interested in purchasing any more directly from the company in the near future. The first order I received was an incorrect shipment that took extensive time and wrangling to return (Not to mention getting the company to send a paid label for their error) before the correct item was provided. The other item was a new item ordered months ago which has just shipped and is still in transit, with no updates about its availability I'd recommend looking into website UI and adding text overlay or warning boxes with estimated shipping/arrival dates, or having some kind of order update/reminder, as well as looking into your CS process. Each individual member I got was great, but it took a long time to lay out the issues and I had to restate the issue a few times.

Over a month after I placed two orders, I’m still waiting for three items from the second order and five items from the second order. I’m also still trying to get my money back from them double charging me for the second order.

I received an incomplete order and have not been provided any updates on replacement or a refund. Very disappointed