Eaglemoss Shop USA

I will never do business with this company again. Preorder immediately charged my account. The ship date was supposed to only take a month took 5 months. No updates during that time and no offer of refund, which is in violation of US law. I won't even be able to enjoy the silly hunk of metal because every time I look at it, i'll think of what a hassle it was to get it.

I still have not received what I purchased. When I purchased it said it would be shipped December 31, 2021. It is now April 23,2022. Will never order again.

Everything has disappeared from the site. Not a great way to keep loyal customers.

Ordered 4 Expanse collection ships over the past several months. 3 of them have been released to UK customers and can also be found for same via 3rd party vendors - the 2 Rocinantes and Razorback. US customers are still waiting for any sign of shipment. First told Feb, then March, then April and now its almost May. Its frustrating to read about someone in the UK just ordering the product and receiving it days while I have been waiting for the same product for nearly 6 months.

Took over 3 weeks to ship a product that was in stock. The explanation offered was that the order is awaiting pickup at the warehouse and there was nothing they could do. Imagine you ordered something from any other online retailer, and they took 3 weeks to ship it :). Their products are nice but taking almost a full month to ship is beyond ridiculous.