Slow slow slow shipping.
When I order something the web site says in stock, but after I buy it and receive nothing for over a month, I call, and then I'm told oh, sorry, it's out of stock now. Well why would the web site says it's in stock but after I buy it it's not any longer. I'm still waiting for item that I ordered in February that I'm told are not in stock but I see them showing in stock online.