Does not deliver and not refund
29 April
erovenus only transferred 415. 11€ after 25 days refund request
original amount
71. 50 cad ( 71. 69 € euro )
614. 41 cad ( 399. 15 € euro )
29 April
583. 68 cad ( 371. 84 € euro )
67. 92 cad ( 43. 27 € euro )
3th April
order placed at 22:33 (CET)
4th April
customer requested refund including the following message (within 24 hours of order)
at 17:53
Seongjun Park
Fr. , 4. Apr. , 17:53 (vor 10 Tagen)
an Support
I want to refund this product as cancellation is available within 24 hours of order
5th April
05:38
erovenus declined to request refund
06:51
customer requested refund again
9th April
09:02
erovenus declined to request refund including message 'We are still waiting for your confirmation on this order'
from 10th April to 11th April
erovenus sent several message (3) includes term 'order' and 'purchase' even customer has already requested refund on 4th April
13th April
10:52
customer requested refund again mentioning Refund and Returns Policy - Erovenus on the erovenus website. refund has been requested within 24 hours of order
Refund has been requested on 4th April but it is still not transferred to the original payment method french bank account for 10 days.
Total amount is €445. 6 (€399. 15 + €46. 45) including import taxes and original price
14th April to 25th April
Erovenus sent messages (17) while not issuing refund.
Which means erovenus 'threat' while not issuing refund
refund is not issued for 21 days
May 17, 2025, 7:08 AM
delete address details and does not deliver package
Dear Seongjun,
Thank you for your order! Your support means the world to us, and we are truly honored to have you as a customer.
We will try to insert the line "main door code 1952 up to stairs right apartment (599-1)" in the address, but it can be too long to put in the address line, we will also send this note to the shipping company, to inform them how to find your apparment and how to deliver you the package.
You can also contact them before the delivery to make sure that they will follow your instructions!