Great product, sadly not so great delivery communication
I purchased a Aiko first and the customer service team was helpful to assist me in upgrading my order when I decided I wanted a Savannah doll! However, the issues began when I was not provided with the shipping details for the actual love doll, only the deluxe cleaning kit. This meant that I was not able to be around when the actual doll arrived/was delivered (I also didn't know when or if the doll was arriving as I was not provided the UPS tracking). Annoyingly this meant I could not see the delivery date, reroute the delivery, or be available for the delivery of the doll which meant my housemate was the one to take in the delivery and this left me to answer questions about what mysterious large package I had had delivered that weighed 34kg. This is upsetting as it could have been avoided had the correct shipping tracking info been passed on to me for the UPS delivery from LoveNestle. The doll itself is great however! I really want to order myself an Aiko doll but I'm now extremely nervous about the whole discretion/delivery tracking situation as I do not want to have more questions from my housemate, this is making me hesitant to order an Aiko which is a shame. When you pay such a large amount, you would hope to have the tracking info. As I said though, the doll itself is something I would highly recommend. She's amazing, so lifelike, and just great to own!