ICAN Cycling

Bought a pair of Aero 50 wheels from the UK warehouse, because they're meant to be in stock and fast delivery. They weren't in stock, never and still don't show out of stock so I am having to get them from China and waiting 10-22 working days for them to be delivered. After much complaining I got a complimentary pair of QR skewers as an apology but really not what I was expecting – I needed the wheels quickly, as the website stated I would!

Wheelset looks great only reason I give it a 2 star is the rear wheal wasn’t true out of the box.

During purchasing the communication were good wit ICAN. But after that nobody is answering my several emails with request of tracking number or at least state of the order, nevertheless according to the information from ICAN during purchase, it should be already at least on the way.

Not satisfied with the product, do not recommend.

Total nonsense, I had an accident and fell on the rear derailleur. The derailleur hanger on my Ican A9 got bent. So far, so good. I ordered a new derailleur hanger for 30 dollars!! Plus 20 dollars shipping!! Unbelievable! Well, then there was an additional 7.50 euros in taxes when picking it up. This time, the package arrived, even after quite some time. When I finally wanted to replace the derailleur hanger, I realized that it was either the wrong one or just poorly made. When you line it up, it fits, but the hole for mounting is in the wrong place. 50 dollars + tax for a piece of aluminum junk. Only after I threatened to open another PayPal dispute did I get my money back. I was stuck with the taxes and still have a bent derailleur hanger. Customer service is just horrendous, or non-existent and rude. The product is absolute garbage.