Flow

Ok

I found the process to return and receive a refund troublesome and time consuming. I wouldn't recommend to a friend buying from the website because of this. Better to find the bindings in a Snowboard store.

Received the snaplocks 12-J1 quickly, but only to find the pin's shown on the reference drawing in the 12-J1 bracket are not included. Cannot find the pins 48-A2 to purchase individually either. Problem not solved so far. Cannot use binding since this one little piece is missing.

The package was sent to wrong address

I cannot comment on the products as I’ve bought two new sets of Flow bindings at the end of the season along with two sets of hybrid straps, which I have yet to try. HOWEVER, I’d like to comment on the fact that returning a product is difficult if I don’t ensure any follow-up. ALSO, I know that you’ve received my return (as I checked on the FedEx website), but you have yet to submit my refund. Truly, your customer service is either overwhelmed or it’s bad, simply put.