Wahoo Fitness AU

communication and delivery did not meet expectations

I purchased a kicker cycling desk on the wahoo website just to explain that I have bought many items from wahoo in the past and I have an account with them I bought the kicker as well as many other items I was promised that the desk will arrive on the 3/12/25 so I waited for the transport company TNT to let me,e know they were coming I did not receive any notification but I was at home they came sometime during the day they rang the doorbell but didn’t give me a minute to answer by the time I did they were gone and left a note to get on their website and arrange for a later delivery which I did for the next day it was confirmed but no one came a few days later I rang and was told that it was coming nothing came there was no communication from them I then contacted wahoo who assured me that the delivery is coming I then asked for a refund at which stage I was told they they weren’t responsible for the transport company then after a few emails later they said that they are chasing this with TNT and if they don’t have any success they will refund me the money after a few days passed I lost patience and contacted American Express and asked for a refund which they approved but still no contact from wahoo I’m very disappointed with the service and support

Have not received it

Watch lap swimming didn’t work and replacement is not recording the lap swimming correctly it’s counting more laps than I’m swimming

Shipping - the courier used attempted to deliver 4 times with out delivering the package. The address for delivery is a business that operates 24hrs a day 7 days a week so there was no reason for the delivery not to occur I suggest changing your delivery partner