Order was never delivered and a refund was not forthcoming
I purchased a kicker cycling desk on the wahoo website just to explain that I have bought many items from wahoo in the past and I have an account with them I bought the kicker as well as many other items I was promised that the desk will arrive on the 3/12/25 so I waited for the transport company TNT to let me,e know they were coming I did not receive any notification but I was at home they came sometime during the day they rang the doorbell but didn’t give me a minute to answer by the time I did they were gone and left a note to get on their website and arrange for a later delivery which I did for the next day it was confirmed but no one came a few days later I rang and was told that it was coming nothing came there was no communication from them I then contacted wahoo who assured me that the delivery is coming I then asked for a refund at which stage I was told they they weren’t responsible for the transport company then after a few emails later they said that they are chasing this with TNT and if they don’t have any success they will refund me the money after a few days passed I lost patience and contacted American Express and asked for a refund which they approved but still no contact from wahoo
I’m very disappointed with the service and support