zzOLDTheragun CA

Therabody is a joke. I ordered two Wave Solo devices as Christmas presents and they arrived quickly but one did not work. Like zero power. I emailed Customer service and waited over 72 hours for a reply (despite explaining these were purchased as gifts and would like to resolve THEIR issue immediately). When I finally received a reply I was asked to provide basic information like order number, contact details, etc. which I replied to immediately. I never received a reply to this email. I then contacted the live chat and spent over an hour explaining the situation, waiting for replies and was told I will be receiving an email to continue the refund process. It’s been two days and I still have not received an email or refund. This entire experience has been absolutely terrible and I do not recommend purchasing anything from Therabody. You would think that a company with such expensive products could afford a more efficient customer service model. Can someone from management please reply to my emails and process the refund for the broken Wave Solo I received over two weeks ago?

Terrible Customer Service

I'm waiting for a refund. It has been over 2 weeks. Therabody support is still waiting for an update from their logistics team. How much longer?

Brand new Theraface is broken, no answer from customer service

Not worth it at all.