SWFT

The brake pads I purchased did not come with instructions. I was not able to find any information on replacing the pads myself. On a positive note, when shopping for the brake pads SWFT website was easy to navigate and I liked the feature of putting in the serial number to make sure it was the proper size.

Was disappointed in Life expectancy of original battery as well as actual cost for the replacement, you should’ve offered a trade-in program or something

Shipping was so bod the box was mangled for my tire plus they respond decades later to my emails

I bought the ZIP bicycle two years ago. I still haven't ridden it. You were kind enough to send me a replacement, but it was a Swift, not a ZIP. It doesn't have the fat tires I need to ride on the beach. (My bad -- I didn't open the box for a year. The ZIP also lingered in disuse. Finally, I bought a new battery. You sent a new charger. I tested the batter with a multimeter. It's putting out 56 Volts. No problem there. I had the local electrical contractor, who has bicycle experience replace the damaged wires with a new harness you sent. We tested the battery. No problem. Bike will not respond to the 'on' button I moved the controller from the 'Swift' bike you sent to the ZIP bike and tried it with the new battery on the theory that there was something wrong with the controller. Good battery. Good harness. Swapped in a new controller. The bike still will not start

The controller and battery they sent me did not fix the problem throttle not working and odometer as well error code still on I do appreciate the help though you have tried to help