SUPER73

Spent $3245 on a pretty looking brick... 24 hours after receiving my RX the taillight died. 5 days in I noticed poor design where the motor cable is being rubbed by the brake rotors screws which will eventually wear through and cause inevitable failure - for which I have yet to receive any resolution on or suggestion from your “customer service” reps. And 11 days in my controller died rendering the bike useless in less than two weeks and under 300 miles. a replacement controller will be sent, but based upon this companies history of timely response, I don’t expect to be riding again til 2021 if I’m lucky. At this point I have definitely regretted my purchase. This company has yet to show it actually cares about their customers more than their marketing. Rolling out a clothing line and watches is great, but how about concentrating on delivering A PRODUCT THAT WORKS FIRST IN A REASONABLE TIMELINE. I won’t be recommending this product or company to anyone anytime soon.

Out of the box the bike arrived with several defects. Tail light wiring is exposed on the outside of the bike. Very vulnerable to the outside. Front tire has small marks near puncture. Seat is worn a bit. ALMOST seems like I bought a refurbished product for full price. Please correct.

The bike is giving me mechanical problems, I was given a $100 gift card that doesn't work, I have been trying to reach out to customer service by email and phone for a week and no success.

Delays, upon delays, upon delays. Paying the full price upfront, waiting 6 months, not meeting the promised summer delivery time and all you get is a "We are sorry".

Had a broken bike for three months with little to no help