SUPER73

To say my confidence in the company is low, may be an understatement. I can wrap my head around the 3 month wait because of the pandemic. I can't deal with being sent a faulty battery, 1 week of finally getting a response when I reached out about my issue and it still not being resolved almost 2 weeks after. I still have a brand new S2 with no working battery. Essentially a $2500 paper weight. I am extremely frustrated.

Received my bike with broken parts hat to wait over two weeks to Test drive it !!

Perfect bikes, but worst customer service. My bike is my only transportation and I need a basket to carry my stuff. You can't attach any other cargo racks Or baskets on the market because only Super 73 parts can fit. Why the hell I have to wait until Winter to use my bike the way it's supposed to be functioning? Cargo racks and baskets are for pre order only - it's ridiculous. When I pay $2500 for the bike I expect it to be set up for my needs. Super 73 company does not think about their customers at all, they don't care about our needs and concerns.

I’ve been having some issues with my RX and have not heard back after multiple calls and emails. Have had my bike fir less than a month. If it weren’t for the lack of communication it would be a 5 star.

The products are beautifully designed, the quality is “just ok” and the customer service is second worst to the cable company. I’ve been waiting for a response to an email about a part that arrived DOA (because of poor quality) and would be a very simple and quick fix - if they would just read the damn service request that has been documented in their system. Again a BRAND NEW BIKE arrived with broken components and it’s been over a month and still nothing more than an automated reply (the computer acknowledging that my messages to service have made it into the system).