Sea to Summit

Design change in buckle....new design is extremely difficult to open with cold, wet hands. Old design was secure, and much easier to open. I expect the fabric to be as durable as the old design.

I odered the Quagmire gaiters in your largest size, XL. While it is a quality product and have nothing but good things to say about the Event fabric, the gaiter is small for an XL. Wish you allowed more room for a winter pant or layering in the calf area. Also, I appreciate a snug fit at the boot to keep debris and water out, but I wear an 11 boot and can barely get the gaiter to snap closed at the bottom. If you offered a 2XL I would have exchanged for them. Thanks for listening!

Well, I absolutely loved the Telos 2 tent. It’s ideal! I bought through Sea to Summit direct since it was brand new and only available there. Enter 2 weeks later and REI had it for the anniversary sale, 20% off. They wouldn’t price match and offer no discounts since it’s a new product, so… return, but… 3 days delay in responses, I got the return approved and paid $32 to ship it back, only to have the product run out of stock on REI’s site… so now I’m out $32, no discount, and out a tent. This time, I’m just going to wait for REI to have it back in stock since they have a much better return policy and customer service. Still, A++ job for tent quality and design. I’d purchase again, and plan to. I just feel a little slighted I had to do a little environmental damage shipping that back, losing money, all to end up empty handed, all for the sake of a silly policy that neglects a top tier customer service experience.

The dry sack that says it's for the iPhone 8 barely fits it inside (without my protective case on) and it's nearly impossible to get out. The larger document case works much better. The water shoes I got are too tight, despite me using the measuring guide and still erring on the side of "probably too large." I was disappointed when it cramped my toes. The umbrella works okay, but I think the day I used it was just generally too hot to be hiking (it was during a heatwave this summer and it was about 109. The end destination was water, but I still do not recommend.) It seemed to create a sort of micro-climate under the umbrella, but I am still planning to use it/test it again before I make up my mind.

The order took long for arrival.