Good gear but the return process is a dealbreaker
Frustrated that the commuter backpack wasn't designed to hold a standard mac m1 laptop. Finding a printer to print the return label is a hassle, and paying the steep cost of the return is a strong disincentive to order directly from you again. Usually love the gear, but American companies don't make you go through this for returns. Next time I'll order through Runningwarehouse or not at all.