onestop-equineshop.myshopify.com/

Terrible shipping speed

Super slow order processing, took weeks for my shipment to go out, and communication was slow and unhelpful.

From placing the order to receiving a shipping notification was just shy of 3 weeks. When I called prior to shipping to find out why there was a delay I was told that the manufacturer/supplier was behind due to the holidays. Since we didn't need the item right away we just waited, but now that I know that this site doesn't seem to hold any inventory and is simply a reseller that orders products when items are ordered from their site I will likely take my business elsewhere as most of the time I simply cannot wait that long. It also took multiple attempts to get in touch with someone when trying to find out the status/delay of my order. If items are not stocked and are only shipped to the customer once the site orders and receives the product the customer ordered then this info should be spelled out clearly on the website so customers know what to expect. If no inventory is held then all items should show 'Not in stock.'

Halter was too big for 16.1 TB? Really? Also the lead rope is shorter then the lead rope for my mini. Not paying to return it. I’d rather donate it.

Never received the order