Enlightened Equipment

vous n'avez pas respecter le contrat entre un acheteur et un vendeur vous m'avez perdu comme client

A stock product is something that is ready to be shipped and used by a customer. Calling a product stock and then requiring production time to put it together is disingenuous and annoying. Instead of writing 5-7 business days to ship something, just write 7 days instead of giving people false hope. I’ve been on the AT for 80+ days now using a 10 degree quilt from you and I wanted a 40 degree one to finish the rest of the trail with. But how could I possibly get it if you can’t even give an accurate shipping time? Outrageous. Learn to give a shit about the people who stand behind your products. In the future that won’t be me.

You might review your temperature ratings and also review your size tables. I took a 20 degree regular width quilt fitted appropriately for my 5ft 3 inch 118 lb frame and I was miserably cold due to drafts while camping in any temperature below 50 degrees. I double checked the strap set up video to be certain I was using the quilt correctly and I had a pad rated at 5.9. I would liken sleeping in your quilt to sleeping in an air conditioned potato chip bag. It did not insulate at all. I and my hiking partner who also had your bag in down were cold and we spent additional money on bag liners, hand warmers and other layers to keep us warm. Your quilt was the biggest equipment failure on my AT hike and I sincerely feel your temperature rating and sizing put my life at risk. I’m pretty sure there are non customers hyping your product in the hiking Facebook pages I frequent, because they rave about your product and it does not do as hyped. If I could give zero stars I would.

Horrible customer support. I doubted very long between Feathered Friends and Enlightened Equipment, would now go with Feathered Friends anytime.

Annoying website