Enlightened Equipment

The customer service is above and beyond, plus the insullated booties we bought are great. So many companies have lost their personal touch and have become too removed from their customer base, so it was refreshing to see that this company is not among THAT type. My husband had a custom pair made, and it was delivered on the day before his trip, thanks to someone there making sure we got them in time.

Wow!!! I sent in my jacket for repairs because the pocket lining had ripped--everyone I spoke with throughout the process was super cool and communicative. After intake, the EE pro determined my jacket needed to be "remade." I thought this meant sewing back the pocket lining, but EE straight up made me a brand new jacket and shipped it out. The whole thing took about a week, which is even more insane. I knew EE was about making great gear (big fan of quilts), but I had no idea how much they put into standing by it and providing great customer service along the way. I will sing EE's name from the rooftops and hope you don't hesitate to buy from them either.

5 stars because the gear is top notch. I have a jacket and a quilt and am impressed with both. I had to do an exchange due to buying the wrong size, and it was moderately easy. I did’t have a profile, so it took me some searching to finally find out how to start the process. I also wish returns were free, but that’s just a wish. In the end, it’s quality gear I care about most and EE delivers.

Good warranty support. Buy once cry once people. I use this quilt when out in the field for work.

Awesome company