Wahoo Fitness CA

Order online ok. From there nothing as promised. Arrived in 5 deliveries, 3 weeks later than indicated. Got charged import duties by FedEx (I ordered on CAD site and paid GST - makes zero sense) which I now need to reclaim. So overall meh experience.

Returned it

I placed an order for a KICKR Thru Axle Kit on October 6, but have yet to receive the kit 3 weeks later despite paying $25 for courier shipment. Further, I have not been able to track where the kit is on Fed Ex's tracking site since October 13, and I am unable to reach a Fed Ex customer representative for assistance. At this time, I do not know if or when I will receive my order.

Bought a reconditioned Kickr bike, it didn’t work - shifters would not connect. Instructions also said to only put oedals on with the included washers, but no washers supplied. Sent in a support form, didn’t hear back for a week so reached out by DM on Instagram. Finally got a response, eventually sent me replacement handlebars that worked and washers. To Wahoo’s credit, they made good by also sending a free Headwind fan. I can’t beliieve how much that fan costs ($499!) so would never have bought it myself, but the reviews are very positive so we will see. So overall, made good on an inexcusable lack of quality control.

After (several) frustrating hours of attempting to get my Kickr Bike Shift to work, it just won't. On ZWIFT the entire bike (features) shows connected but it does not register power, cadence or speed. About as frustrating as it can get. Well, absolutely maddening considering the money I dropped. Yes, the firmware is up to date.