arielrider.com

Terrible customer service. I’ve sent several emails to the company (regarding gearshifting problem). I’ve been completely ghosted. Love the bike, customer service…not so much.

Not flexible

I have to start by saying I was so excited to get this bike. I did tons of research and I do love my bike. It's so much fun. However, I did have an issue with shipping and was told I'd get a $100 credit that never came, also, RIGHT after I got my bike they did one special after another with between $7-900 off the exact bike I bought. Needless to say that is super annoying. Then I waited months to be able to order the basket and seat set up at another $300 because it was constantly out of stock. I don't like to be gouged. It just doesn't feel good when a business does that. About 2 months after I bought mine, I found a "like" model on amazon for $1500 LESS than what I paid. His headlight is brighter, he has an actual horn, his seat is more comfy, It holds more weight and I got a 2 year warranty that covers ANYTHING. If they can't fix it they refund me what I paid. It is a comparable bike. Because of all of that I wouldn't buy this brand again.

Bad charger

When I got bike unpacked it had crushed display, gauge in frame and chips out both forks. I sent pictures of all and only thing been replaced was display. You pay $3300 for bike I shouldn’t have to settle with bike already damaged. I’ve sent pics and you guys keep ignoring them. I guess you guys don’t want to deal with it.