arielrider.com

Shipping was slightly delayed but overall happy to this point

The response to my order from Ariel reps was better than expected. I was contacted to clarify that I needed to purchase another rack to fit the basket for the bike I ordered. Shipping was a nightmare and required that I sit ready to sign at home for 5 days straight as the package (2 x class E bikes) was promised and delayed each day. The shipping issue is the reason I cannot give the experience 5 stars.

As a owner of 3 different bikes and tried a Dozen more. You guys(in my opinion) are the best. That does not mean your perfect like when my side mirrors arrived they were broke but there also very cheaply made. I also don't like how you don't carry Ariel rider Tank bags any longer or allow black as a color option for the X-class. Also back shock is extremely hard. I suggest maybe a Airshock. And you guys should consider putting on a torque arm for the rear wheel and last the tires, their horrible really. They should really have a dual multi tires on them. Jus my thoughts.But as a bike I couldn't be happier and as for customer service has always been Top Notch. Always have replied and addressed all concerns quicker than any other business I've ever dealt with. For that I'm extremely grateful. You guys rock and I'm so excited to see what you guys come out with next. Keep killing it. Sorry so long...lol.

Pros: powerful motor, large capacity battery, comfortable, nimble even at 4” fat tire Cons: seat is uncomfortable, noisy motor, 48T crank too small, change it to at least 54T to avoid ghost pedaling at 26 mph, install tire liner or sealant such as flat out sealant to increase its puncture resistance. Somebody not mechanically inclined encounters flat tire while riding would be a disaster. Over all bike us great and I love it!

It’s bigger than I expected. I have an X Class which was too small and hard to pedal. It’s definitely upgraded technology.