ArcticShield

Heat echo jacket is warm but Makes noise when you move. May be an issue hunting

Size was smaller than expected and cost me 25 bucks to exchange. Product is good quality tho

Took to long to get an exchange

Unfortunately in my best efforts to size my 13 year old in this gear it required some returns. Those returns cost me 40+ bucks and lots of time and emails. I used the sizing chart and everything, turns out numbers do lie, sometimes.

I will start off by saying I love ArcticShield products and have been a customer for many years. I plan on buying more. However, I purchased some Tundra bibs and the entire crotch ripped out (one season) Looked like defect as it was not ripped. So I reached out to customer service, and they were very professional. They said they would replace them and for me to send proof of purchase along with photos. I did so. Then I was told they no longer carry the Timber pattern. So instead of giving me a full refund, they only gave me 50% off the next purchase. Grateful for the 50%, but I think ArcticShield should have credited me with the same amount as the original purchase. Just left a nasty taste in my mouth.