echelon-store

The monitor on the bike does not work. I called customer support the day we received the bike and they were going to send a new harness for the monitor, and we have not received it. The call was 1 month ago.

The app has not been tracking my progress and fails to update.

Still waiting on the update issue to be fixed so I can see leaderboards hear music etc. it just doesn’t keep my history of what classes I’ve done or my progress.

The first delivery of the machine was damaged. I had to refuse the delivery. The second shipment took weeks to arrive. I had to keep checking the status. During each interaction with customer service regarding my status, they would try to sell me another product like their water bottle. I had received the equipment and yet they are upselling to me and not really focusing on the reason for me reaching out. It was super annoying. The machine arrived last Friday and although I signed up for someone to assemble the machine, I have yet to hear from Echelon as to when someone will be coming to assemble the treadmill. I did receive some free things for the first damage equipment inconvenience but my overall experience is poor. The communication is poor from purchase to delivery. I kept having to reach customer service and now today, I need to reach customer service to see when someone will come to assemble the treadmill. I am looking forward to using the equipment.

I am very Unpleased with the stride 6 that I purchased. I feel every step that I take on it the entire treadmill wobbles back and forth and it makes for a very un smooth experience. I only planned to use the treadmill for incline walking so I am not pushing any limits and everytime I have been on it it feels unsecured that I can’t finish a walk. I frequently use the treadmills at my gym and have no issues there, so I purchased this so I could do my cardio at home a few times a week. But now I still find myself still going to the gym instead of using my own. I wish I hadn’t purchased this item.