echelon-store

Dear Echelon, I am writing to you today to address an issue I am experiencing with a machine I recently purchased from your company. My name is Irving, and I would like to bring to your attention a clicking sound that occurs during the stepping motion of the machine. Firstly, I would like to express my overall satisfaction with the quality and functionality of the machine. It has been a valuable addition to my daily routine and has helped me achieve my fitness goals. However, the clicking sound has become a cause for concern. I have tried troubleshooting the issue myself by checking the machine's components and ensuring that everything is properly tightened and aligned. Despite my efforts, the clicking sound persists. It occurs consistently during the stepping motion, and it is starting to affect my overall experience with the machine. I kindly request your assistance in resolving this issue. I would appreciate it if you could provide guidance on how to address the clicking sound or arrange for a technician to inspect and repair the machine if necessary. As a loyal customer, I believe in the quality of your products and trust that you will take the necessary steps to rectify this situation. Thank you for your attention to this matter. I look forward to your prompt response and resolution. Sincerely, Irving 401-486-4775

Having issues with my equipment staying connected, and actually connecting

seems a little pricey to me. some classes have technical issues with music and some are boring.

I love the treadmill itself. What I do not like is that I have to have the app connected to be able to use the machine, also that I have to connect the machine to the app every time. The app doesn't automatically read the machine, I have to hold down 1 and 7 for it to find it and connect, which wasn't in the manual on how to connect, I had to search online to find the answer from other users that had the same issue. Other than the app and connectivity, the treadmill itself is great.

I ordered the stride treadmill. Wonderful! Exactly what it says it is, no deviations from the description of the product. I'm 5'4" and 165lbs. I can walk and run without issue. Speed and incline are placed well, on right and left handle bars. It's a little finicky to start- I can press the start button like 3 or 4 times before it starts going. Odd, but easily overlooked once it starts up. Shipping was a joke. Took almost a month to get my tread. Customer service was not bad really, just not all that helpful. They did always respond it was just generic " so sorry for your issues" type stuff. Once it did ship, fedex called to confirm my ship date. That was nice. All in all, I'm very happy! Frustrating to get in but thrilled with the actual tread :)