Segway Store

Segway has the worst customer service I have ever encountered from a company that sells products that cost over $1,000

The day the order arrived at my house, the packaging was torn and beaten, the delivery man had left the package so that I could not see the damage, I signed for receipt but when I checked I saw the damage, I told the delivery man, he did the return and picked up the package, to this day I have not had any news or received my scooter, which is paid for.

I purchased my first Segway scooter a P100s and in the first 20 days it broke down with a battery failure and required me to send it back to Segway. Segway has had my scooter for 3 weeks now and said they don't have parts to fix it or another scooter to replace it. I asked for a refund and I've been waiting for that now for over a week. Segway is extremely slow to respond and they can't support the products they are selling. Extremely disappointed in Segway and I don't recommend anyone purchase from them.

Bought a new scooter and I was sent a used out of the box scooter. Scooter came with multiple scratches that were intentionally painted over. Alice from Segway said “all our products are put through strict quality tests”, and this was the reason why I received a scooter with out its original box with multiple scratches. Placed my order in Feb 20,I received my scooter and started a customer support inquiry on Feb 24. The scooter is still sitting in my room. Segway took my money and delivered such a poor product and doesn’t care to expedite the process of replacing my scooter. Becareful when purchasing a scooter make sure to inspect to not get a used one when paying for a new one.

Segway is the worst after selling me defective merchandise, taking back the product and keeping my money!! Terrible business!