xterrawetsuits

Erin was very friendly on the phone. She told me to send a picture of my damaged wetsuit and someone would call me that same day. A week later, I sent a follow up email because no one had called me. I received a response the same day. Not pleased with the response, but at least I received one.

Still waiting on delivery, been 6 + weeks now since ordering and no wet suit, yet ! Good price though and I' am told that Xterra is the best (fast). So, I suppose I will find out sometime in the not-to-distant future.

I put on my wetsuit dry at home to test it out and had no issues. First day on the beach to test in open water, the suit ripped about 2" on the leg. I got another gash down to the micro layers on race day about 2 weeks later (4th time waring it). I used plastic bags over my hands to protect from my nails, and followed all instructions. It worked great during the race - even with the tears, I didn't feel any excess water in the suit.

I received a wet suit with a toothpick melted into the suit and the response from customer service took over a week just to say that I should try to fix it myself. I like the suit, the price was good and it works, but if I wanted a wet suit with defects, I would have bought one second hand from Ebay and gotten a slightly better deal.

I ordered a wetsuit and some lava pants in early December for Christmas. In early January I checked to see why they weren't delivered and was told they are on back order, not good for Christmas :( Its January 25th and I still don't have any idea when they will be delivered. Therefore except the ordering process when you charged my credit card, I haven't had a good experience with your product. No experience at all really.