mcstaging.repfitness.com

Even if the gear I receive is in tip-top shape, I would never buy from here again. Pre-ordered the beginning of April, it’s now middle of June almost and still no shipping confirmation. When I asked the customer service person about why I hadn’t received any notification 2 weeks after my shipping “window” they said basically yeah we over sold so it will be the beginning of June before you have your weights. I laughed when it said at the bottom of this survey email that they’ll want the chance to make it right. Because the “make it right” I got was, oh, well it’ll be 7-10 days AFTER we get your stuff in (2 months late) that we will ship it. All at once still. Not what we have now and the rest when it comes in. Sorry about that. Nope. I guess this speaks poorly to the website too because their database was clearly broken or not able to handle the amount of requests it was getting, otherwise it would not have been allowed to oversell equipment. Charged my credit card right away though, so that part was working just fine. Now for the good. They are clearly shipping things out because that’s all their instagram is. Their equipment LOOKS nice. Maybe I’ll edit this when it actually comes in so I can speak to that. One last thing. Have more than one email address people can email when they have already made an order. Even if I found something elsewhere. I wouldn’t have been able to cancel for a week because I had no way of getting ahold of the company and getting my money back.

Haven't recieved my equipment. Have not even been notified of a shipment. Ordered over 2 months ago with zero company contact. This is a nightmare. I've spent over$4,000 with zero confidence.

Order was supposed to ship between May 15-31st, didn’t ship until June 9th. I don’t really mind that the delay occurred given everything going on in the world, I just really mind the lack of communication. An email should have been sent proactively, and at a bare minimum my email to customer service shouldn’t have taken a week to return. Overall left disappointed.

Wow do I have so much to say. Ordering, this was the easiest part of the the whole 2 month and 6 day process. Ordered a total of 445 lbs with alright shipping prices. First disappointment, orders were supposed to sent out mid April through the end of the month. Through their website I found out and had to dm them on Instagram to find that they pushed back shipping by a whole month. They didn’t send a mass email until May, when they missed their first deadline. If you don’t have plates then don’t take orders???? The same exact thing happens in May. Missed the exact same shipping time, mind you I ordered the first 24hrs of pre orders. They don’t ship until June. My order gets here as I’m writing this, and I only received 90lbs out of the 445 total. What a rip off for $170 of shipping, they can’t even package everything together. This isn’t even the worst part. These Plates are hideous The molds are inaccurate and they are missing chunks of iron. wow To blame covid-19 would be a lie only to defend themselves for Poor service. Other fitness companies do not have these issues and they’re in the exact same situation.

This is not REP Fitness’s fault. My package came without half of the parts and hardware missing for shipping plus the remaining parts had damage. I can work with the damage but I can’t with the missing parts. I’ve waited the 5 days for email response but still no response. I know they didn’t send the box out the way I got it so I understand that. But in need a response. Right now I’m $400 in the hole with a shipment I can’t do anything with.