mcstaging.repfitness.com

Have yet to receive order.

Equipment came damaged!

Unfortunately my recent buying experience with Rep Fitness has been disappointing and frustrating even after giving them the benefit of the doubt given the COVID pandemic and all the resulting issues. My order was placed on April 2nd with the suggesting delivery of 4 weeks. 4 weeks comes and goes and I don't hear anything from Rep. After multiple emails I finally received a belated response. To Rep's credit a very earnest customer service rep called me and explained the issues the company was facing -- all fair and understandable but it needs to be communicated. Especially when the website and social media posts (Instagram) suggested that orders are being fulfilled. I then waited another 5-6 weeks for my order which still hasn't arrived as of 6/8/2020. Clearly Rep has been swamped by an overwhelming demand AND issues with the supply chain due to the COVID pandemic - that being said the communication to customers who placed orders and PAID was woefully late. I love the price-to-quality ratio for Rep's products and would like to see Rep be a credible alternative to the Rogue/Eleiko/Avankos of the world. That being said in the current world you are better off paying more and ordering from Rogue. Hopefully Rep can figure out their issues and get on more solid footing once the disruption caused by COVID resolves itself.

I know this is difficult times right now but communication everything. I ordered a squat rack and a set of colored bumper plates on April 6 my credit card was charged for the full amount and I have no idea when I will get my equipment. I’ve emailed them several times and get a generic email response back.

I have to say that I love the equipment I got from Rep Fitness but the buying process was less than pleasant. Now I do think that it is unfair to be too critical since everyone is ordering all equipment as soon as it it available, but if that hadn’t been true I’d rate this review much lower. I bought my equipment about 1 week before Rep announced pre order plans and restricted purchasing on the website. About two business days after my purchase I received an email stating my packages have shipped so I got excited. Unfortunately the UPS status didn’t change for the next 2.5 weeks while the website said my order was complete. I tried calling and was sent to voice mail. I sent two respectful emails 3 business days apart and didn’t hear anything. I then sent a not so nice email 8 days after my original email and finally got a response. They then went on to tell me that the oversold all three items and nothing had been shipped. Problem was that the 3 items they told me they oversold were not the items I bought. They were items I had placed in my cart at one point but not the actual products I bought. After I pointed that out, they found my order and it turned out that they had oversold the bench I ordered. They offered to send me a colored bench free of charge instead and ship my items immediately. They also provided me a redemption code for a digital gift card. I have since tried redeeming the gift card and the numbers didn’t work. I emailed them and she sent me a short rude response about how their website is not taking orders. I don’t know why that would prevent me from redeeming a gift card... After all that my items all arrived, free of damage and in perfect condition. I love all the gear and think it’s exceptional. I’m willing to still give rep fitness a chance to redeem themselves once this pandemonium is all over and thing return to normal. Until then, the low rating stands.