mcstaging.repfitness.com

The jump rope broke the first time I used it. So far customer service has not responded

Ordered a 16x20x24 box. It isn’t level and wobbles

Overall, the parts of the bench that have arrived seem high quality. Still waiting on the other bench pads to complete the order. If it had been packaged properly at first, the damage and missing parts could have been avoided.

Kind hard to give a complete review. Its been 34 days since I placed my order and still cant try it out because I received the wrong bar. I was also missing a 45 lb bumper weight and 2 attachments. I did place my order during Black Friday so I understand things were busy. I have contacted REP many times and customers support has been good. The equipment I have looks great, just wish I could use it. Hopefully I can update this review with positive things once I get to use the equipment.

Let me say from the start I was very excited about having Rep Fitness in the Denver area and being able to buy local vs say Rogue Fitness online. In my first order I ordered dumbbells from 5-75, rack and 10 floor mats. I ordered over the phone because the dumbbells were on backorder. At no point in time was I offered a discount for the size of my order which are clearly stated on the website. I forgot to bring it up, but it was not offered either. I could certainly get over that because the sales person might have forgot as well. The worst came when I went to pick up the order. Unfortunately my mats were given to someone else. I am in the middle of a home remodel project and we are literally waiting for the floor to go in before we can continue. the 55-75lb dumbbells did not come in either, but I could have lived without them for a couple weeks. On multiple occasions I received different estimates for when the flooring would be in. Each time something new came up which didn't allow for delivery. Apparently the mats are in now. I won't do it here, but I could quantify the amount of time and money this mistake has cost me. Three trips, more than a week delay on the mats not to mention the dumbbells. Laura (or Lauren) has been pleasant and respectfully of the situation, but the inconvenience has been massive. Would I purchase from Rep Fitness again... Possibly. I haven't had a chance to use the equipment yet since we are waiting for the flooring but assuming it's good quality I probably will. That being said my confidence is fairly low so I wouldn't order something I needed in a pinch or that had a timeline to it. I'm happy to discuss my story further if you think it will help.