mcstaging.repfitness.com

I ordered a set of plates from Rep Fitness - my second significant purchase from Rep. Unfortunately, it took three shipments for me to get the complete and correct set. The first shipment was quite wrong - it was missing several plates, but also had a plate that was not part of the set. The second shipment was again incorrect, correcting some of the deficiencies but again sending plates that were not missing. Finally, after three shipments from Rep and two returns by me, I have the complete set. On the plus side, the plates seem solid and I have been enjoying using them. Hopefully Rep is able to work out whatever issues exist in the shipping process.

I bought from a mid-western company vs a coastal business thinking i would get a product made in the states. 2 weeks in, my 50 lb rubber hex dumbell started to for rust on the handle. Dumbell rack did not have all holes cut through for assembly. A few holes were started to be cut but never finished in the manufacturing process. Customer service has been good, just very disappointed in the overall quality of the dumbell and dumbell rack. Step above dicks sporting goods quality. Overall I am dispointed.

Placed an order to be shipped after speaking with Rep about delivery timelines. The delivery date came and passed without hearing a word. I wound up driving to their facility to pick up what I could fit in my car since my gym was opening and i needed equipment ASAP. They shipped the rest. I am still waiting on a number of items and they oversold some items as well which had to be refunded. The equipment is very nice, however, Reps follow through on purchases leaves much to be desired.

Shipping was very frustrating. I received an email shortly after my purchase online saying that my items had been shipped. Then on the day after it was suppose to be delivered and it still wasn't here, I had to contact the customer service department for the first time. I was advised that there was a mistake and my items were never shipped. I then was told that I would be receiving a new email with a new tracking number. When I never received that email, I contacted customer service for a second time. The customer service rep sent me the tracking number pretty quickly. On the day that both of my items were to be delivered only one got delivered and I got an email asking if I was satisfied with both items (which I did not respond because I only got one item). For the third time I had to contact customer service and see where my other item was and if it was shipped. They again got back to me very quickly and notified me that my items got separated and that my other item should be delivered the next day. Which it was. Even though I was very frustrated with the inconsistencies of your shipping process, I was very satisfied with customer service department, who were quick to respond and answered all my question without hassle. Customer service is the reason I gave three stars and not one. Thank you.

Customer service is top notch. Product left a little to be desired.