mcstaging.repfitness.com

I have not received my order. I can understand the difficulties that the company has faced during the past few months due to Covid 19 and a huge increase in demand for home gym equipment, however the products were estimated to ship in April and have yet to arrive as of June 11th. I feel that there could have been some additional communications from the company to notify me of the order status. I am looking forward to using my new weights and bench, but it is hard to give a better review without seeing the product. I would consider ordering additional stuff once shipping and stock gets back to typical levels.

Received a damaged product, then received a replacement which is also slightly damaged. Received the rest of my order in two different shipments. One product did not arrive with all the hardware and was scratched up. I patiently waited over two months for my order and now can’t assemble it. Email was sent and now I must wait another week or so for a response.

Packing was poor, the dumbells were free to roll around against each other with no padding or anti chafe of any kind between them. There were thin plastic bags around parts of the dumbells, but this seems insufficient to keep 40lbs dumbells from damaging each other. The heads arrived with some rubber chafed off and a gouge that I hope is not deep enough to allow moisture in. The handles were crisscrossed upon arrival, but luckily the knurling wasn't really damaged. Overall the product is good, the fully knurled handles are nice and the reason I ordered the dumbells.

Well not so good, honestly UPS messed up my pr 4000 lat row that I waited 2 months for, So I emailed pics and Rep told me well it’s only scratched and Rep could sell it for 10% off and it would fly off the shelf,bc equipment is in HIGH demand, horrible Custer service, UPS dropped it and ran, box was almost in half, loaders for UPS need to respect ppls merchandise , main part has a cap that is crushed and metal is pretty damaged,(not new) few other parts dinged up no real biggie, my main concern is the 2 chrome rods that will carry the plates, if they are slightly bent ,lat row probably won’t be real smooth as it should be. I get things happen and all gyms are closed , but I brought my butt to purchase $3000.00 in merchandise, unfair she would through that in my face , I want UPS to refund my shipping and once I get Pr4000 rack I will let rep fitness know what I want to do! I could’ve purchased crap from a sporting goods store, but I spent the $$ and went with quality stuff, that’s what I expected! I expect the rack to be ok as it’s coming freight ! Thanks Dean Knox ! No hard feelings I will remain a Rep Fitness customer!

My only complaint is that your stuff is not made in the USA. All made in China.....so disappointing.