mcstaging.repfitness.com

I pre-ordered my items and they over ordered and never even bothered to email me. I understand Covid-19 caused delays in shipping etc but this was pure fraud in my opinion. I dont feel like this was an "accident" I feel they just wanted to get as many orders as possible and then blame it on Covid-19. But more then anything I'm disappointed in the customer service (or lack of), my shipping date got pushed back over a month and I never even received a email i had to reach out to them... then it got pushed back even more and again NOT EVEN A EMAIL I had to email them! And because they took to many orderes I'm only receiving a partial order almost 3 MONTHS after I was originally supposed to receive my order. I would give them 1 start BUT the bench and sand bag I had ordered and received were of really good quality.

Great product, sturdy, well engineered, competitively priced. Manufacturing lead time and customer service need work. Perpetually understaffed and out of stock. To management: so running inventory so lean. Order more from your suppliers. If you had more inventory, you wouldn't need staff to apologize.

The directions are terrible, but they do offer a YouTube video on it. And their carriages slid right on. I had to force mine with all my body weight. And the left weight stack doesn’t glide as easily as the right. Shipping was a lot faster than I expected, and they seem to respond pretty well too.

The equipment has not arrived yet. Please email me after I get it

Cable machine is jerky on one side even after liberation. Numbers stickers for weight stack were not provided and unable to contact customer service to resolve above mentioned issues. Nice looking equipment tho.