www.fastfieldforms.com

We've been using it for about 6 months and we are still fine tuning the forms to get more efficiency and accuracy in data collection. Would like to have more flexibility in form design. Customer support is A+.

I gave 4 stars because overall I like the very wide array of form design options, and the platform seems to perform very well across mobile devices for my purposes so far. Suggestions / frustrations: 1) tech support has been lacking and issues that were to be looked at that I called in about seem to die on the vine unless I keep following up. For example, I called in last week to inform that many (at least 70+) forms had disappeared from the In Progress box in the webapp. I haven't heard back on that yet. Its frustrating because I depended on those forms to be saved there for future reference and reporting. 2) Speaking of the webapp, it sucks. I have an ethernet connected imac and every time I try to open the Inbox on the webapp, it literally can take minutes to load. The In Progress box does not have that problem for some reason - only the Inbox. A mobile device opens any box within seconds. I usually prefer the webapp over using my phone or tablet to create / edit / manage forms so I can use my keyboard. But often out of frustration waiting for the Inbox to load (which often times never does), I resort to logging in on my mobile instead. 3) The webapp doesn't have a search field like the mobile app, so if you have a long list of forms in a folder you have to scroll through all of the to find the form you are looking for 4) I really wish each form could be more like email with a drafts box where all edits are updated regardless of the device, instead of any edits made being specific to each device until submitted through the workflow. I don't know if thats possible, and its not the end of the world since I've learned to work around it for my purposes, but it was confusing and awkward when we need to make quick changes to our customer contracts and we're limited because someone needs to get back to the office to do so in order for it to be accurate when submitted through the workflow. I could give 5 stars if some improvements were made to these issues.

Very useful and pretty easy to use even for someone with limited computing ability

The Fast Field Program has made a world of difference in our Service and PM programs. My only complaint is that I cannot dispatch multiple forms in any easy manner - only one form at a time. Otherwise, it is really great.

So far this is working great for what we need. My only issue is very minor. I often must go back to the Home screen to get to the sub menu to go to the forms. It would be nice to have the forms tab inside the main menu at the top.