www.spectrumchemical.com

My experience with Spectrum has been terrible. I needed to order a chemical for a large project. I submitted my application as requested and it was stated that it would be reviewed in 2-3 days. After not hearing anything for over a week, I sent them an email and never received a response. I then called, which the agent assured me it would be reviewed that day and I would recieve an email. I never did. I then had to call a second time which finally got the process moving. It took over two weeks to get my application approved. I then purchased the chemical with a "confirmed" ship date of 27 Jan via their website. It was not until I called to ensure everything went through did the agent let me know that it was backordered and would be at least mid to late Februrary until the item would ship. Frustrated, I let her know what I saw online after I purchased it and what my invoice said (ship date of 27 Jan). She simply said, yeah our website is often wrong. This has now delayed my project by 6 weeks. I then, 3 weeks after ordering the product recieved an email saying my product was discountinued and the substitue offered was 1/100th of the size I needed. When I again called the agent and voiced my frustrations with the whole process, she did not offer any sort of apology or understanding. This is the worst customer service experience I have encountered in a long time. I will not be purchasing from Spectrum if I can help it.

You never have what I need, you cancel orders without my approval, then we get invoices before we even get items.

I placed my order 12/6. Released the shipment twice by email last time being 12/22. Called 1/4 still on regulatory hold. No one in the warehouse today & won't ship until tomorrow. Very disappointed in the follow up of orders.

Total lack of communication. Despite many attempts to get a response both online and via email, took close to a month to finally succeed in ordering the standard we wanted. Very disappointing.

With software upgrade to online ordering, my "Favorites" list from years of establishment is gone. So as I rebuild the list by searching a single part number my result is coming up 100's even 1000's of parts to search thru to find what I used to order. Very poor search feature. Cannot even locate parts by Manufacture #. Spending way too much time trying to order! I hope this changes soon.