www.spectrumchemical.com

You need to let customers know what are the requirements to have an order ship ASAP. 7 days after placing an order, compliance comes back and say we need to fill out a form before they can ship. You need to tell customer this during order placement not wait week after and say you are backlog and have not caught up. Customers will not wait for you to get caught up with your back log, we can easily go to the next provider who can do a better job in communicating and can process order on time

The item I wanted to purchase stated it was in stock. After placing the order, two days later I was informed it would not be available for several weeks.

NO SHIPMENT INFO, NO TRACKING INFO

Ordered chemicals with PO clearly stating 80% unused shelf-life. Item shipped with over 50% shelf-life used. After talking to customer service, they wanted to recall the shipped items without any resolution other than we can't satisfy order requirement.

$500 product arrived broken as drop shipped by their vendor, but no damage to the outside. I've contacted support 3x. One response said there would be follow-up. There has been none.