commonbond.co

The application process was overall good, with exception of the limited ability to navigate around the application and find different pages. Much of the links only go to a single page without allowing review or ability to go to the estimated rate page which is important. Had to use a specified URL for it that I requested from chat support. Firstmark is ok as a servicer, but would severely benefit from a mobile app. I manage most of my financial activity on mobile devices, so the lack of mobile app is quite inhibiting. Lastly, my credit score dropped severely with the refinance solely due to student loans being my oldest loans. I went from 14 accounts older than 6 years to 1 account brand new. Of course this has nothing to do with CommonBond and even if I knew it would happen, I would have continued forward because the savings are drastic. Acknowledging this possibility to potential customers would build some honest appreciation with customers while most likely not turning any away.

I came to CommonBond because my first choice (Only by virtue of mass marketing to me) took so long to get approval. But the premise and history behind CommonBond looked amazing. Dealt with a few issues midway through and the process drug out for months. Not 100% on CommonBond, but was a nightmare of a process. Will give the team of representatives the utmost credit, they took every daily message in stride.

My loan is having servicing issues and problems applying payments, and it seems no one has answers. Commonbond passes to Firstmark, Firstmark doesn't know. Not the best situation!

Very difficult time in communication and uploading documents. I had to submit documents to a associate and it was left sitting in there inbox

Everyone was always nice on the phone, but I thought I had given you all of the information you needed several times only to find out that you needed more. I’m glad that I got vmnearly the original rate I was quoted, but it was more stressful & prolongated that I had anticipated,