commonbond.co

Super good customer service, too high of rates

Found that talking to a representative much easier.

It was an okay experience, customer service is very nice. I felt misled and got some confusing information at times but it is what it is.

The only downside to the experience with common bond was several technical issues with the site that occurred once I was approved for the loan that forced me to wait almost 2 months before it could actually be disbursed. I would like to note that the customer service provided while trying to resolve the issue was great.

Although an unfortunate reality of refinancing, CommonBond should make more clear that you will likely be charged interest on both the new loan and the old loan during the transition period, even if your previous loan was also through CommonBond. In addition, it appears that the interest accrued on the previous loan during the transition is simply tacked on to the overall balance and even though the customer service rep says you get to "skip" a payment, this is not technically true. Refinancing is complicated and CommonBond should do a better job at making it uncomplicated.