commonbond.co

Satisfied Customer

One thing I wish CommonBond had is different Autopay options. I usually pay my loans whenever I get paid which is bi-weekly. I would love it if I could set up AutoPay to pay every every other week. Now I just do it manually.

My experience with you was fine. My only disappointment was that, despite the fact that I have never failed to pay an invoice in full and on time, and further, despite the fact that I have a long history of substantial employment, I did not receive the low rate advertised in your materials. Your offered rate was nevertheless sufficient and I signed the note. I did recommend you to a friend who also has a strong credit history and substantial employment. After receiving a higher than expected, but nevertheless acceptable rate quote, he spent considerable time submitting paperwork to your office. However, he was disappointed to find that after you approved his loan and gave him the paperwork to sign, the rate went up over .44%. He complained to customer service and was told that the quote was made under the assumption that he had been with his employer for 2 or more years. He declined. I was disappointed and embarrassed by this episode. Your quote to my friend should have disclosed your assumptions. Further, you should have informed him of the rate change directly, rather than merely placing it in the note materials. Finally, given that you are in the business of financing student debt, it is reasonable for your customers to assume that you can tolerate the risk associated with brief-term at current employment. It is almost by definition the case that most of your customers will present with such employment history. I hope that you will correct this. When I recommend you I am putting my reputation on the line. Everything you do must be clear and above board.

Common Bond was a great resource for refinancing my student loans. I pulled multiple government and private loans during my college years to pay for my education and cost of living. Unfortunately, when it was time to pay back those loans nothing was consolidated since all loans had to be pulled separate. This meant that I was paying back 3 different student loan lenders every month. The minimums were high and payments as a total became financially difficult. The minimums and interest rates climbed annually as well. Common Bond was able to consolidate my loans, provide a lower interest rate, lock in figures from increasing and most important...lower my monthly payments. Team members are extremely knowledgeable and fast to respond/follow-up. The only negative experience I had was the approval process...Common Bond advertises a quick lead time in start to finish but it took over a month. Apparently, Common Bond was experiencing an overflow of applications at the time. I had quoted with other competitors and had to respond back to them in finalizing paper work by a deadline...it put me in a bit of a pickle. I wanted to receive all bids before I made a final decision. In the end, I selected Common Bond. Would highly recommend Common Bond if your student loan situation is similar to mine. Thank you Common Bond. -Leanne

All has been fine with very good communication. Would have been better had I received options on Parent Plus Loans before re-financing.