If I could give you 0 stars, I would
I have been using your certification service for a number of years. Obviously, we don't need to purchase a Cert very often, but I have dreaded doing it every time. This year was no exception. The process has a number of shortcomings, is poorly documented on your web site and some of your staff are poorly trained.
If it were not for our Sales contact, Robert Toms, I'm not sure what we would have done.