sectigo.com

Strill waiting for a response since yesterday after paying in advance. Rating : zero.

Here is what happened: Wed, 6:24 Order of Pro S/MIME eMail Certificate, paid by credit card Immediate return of order & payment confirmation Wed 11:48: Email received with information about validation of odering the certificate. Claiming to be unable to verify my postal address Wed 11:50 trying to access sectigo website to upload documents confirming my address. Upload fails, besite states that only file sizes up to 4MB are allowed. My file is 661 KB Wed ~15:00: Opened ticket @ Sectigo, Wed 15:22 sent my address verification file by email Thu 20:00 No response, no certificate. Website states 'Awaiting email validation'. Resend validation button produces error: Function unavailable I want my money back!

This should have been a simple process to obtain a new code signing certificate to replace our current one which expired on Feb 5 2021. Our business details had not changed. We paid for the certificate in December 2020. I placed the certificate request in late January 2021 expecting the process to tak 2 or 3 days. Instead, after no notifications from Sectigo, I contacted our sales rep. She created a support ticket and we received an email stating that we had not provided the required signed forms. - At this stage our existing certificate has expired - Why had we not been notified of this when I placed the request? I downloaded the forms, signed them & then uploaded via the Sectigo validation manager. However my Sectigo portal provided next to no information about my request, nor could I confirm what forms had been uploaded. After another day of nothing I contacted Sectigo via live chat - Only because my sales rep said that was the best way forward. Nothing in my request details explained this. - I use Firefox. The live chat is not available via that browser. I tried on several PCs. I had to use Edge / Chrome to proceed. Following a live chat call, we finaly received the verification email during which I was told tha I had to resubmit the forms because I used our 'new' postcode which was different to the one originally registered with Sectigo. I was alos told that the verificatin was complete and I could obtain the certificate shortly after I uploaded the new forms. - I downlaoded, signed and submitted the new forms via validation manager. - a 4MB limit is imposed on uploads. One of the forms was 4.5MB so I was forced to compress it & upload the .rar file. Another day goes by and still no change. I emailed my sales rep again. The next day I get an email from Sectigo giving me options of completing the verification electronically or resubmitting the hard copy forms. - I tried the electronic path, Several times, with several browsers. - In each case I ended up at an 'error has occurred' page. I have attached a screen shot - So I took the hard copy option and replied to the email with the signed forms attached At this point I am still waiting on Sectigo to complete this process - Validation manager still shows the request at the 'verifying phone number' status. Even though the call has been made & being told it was successful. cant wait to see what happens next...

Unfortunately, I never got any answer to my request for a certificate. It appears that only the payment function works.

After being bounced around the support bot (worst I have seen in years), I decided to call in - I got to a lady that was so eager to talk that she wouldn't let me finish what I wanted to say - she already knew the answer (of course, wrong one). Worst experience EVER! While their code signing certificate validation relies on some public information websites that probably everybody can modify (yet those public directories get updated so rarely that a change in phone numbers that occurred two years ago didn't get picked up). Bottom line - stay away from Sectigo - there are better alternatives!