zulu-athletic.myshopify.com

I placed an order (order #0665913838) on Feb 8, 2025 for the 101oz jug and the half gallon jug. I received the order on February 14, 2025. The half gallon jug was badly damaged. I emailed customer service immediately (along with photos of the damage) after instructions indicated to email first before returning any items. An email reply was sent to me on February 15, 2025 indicating the company is working on my request. It is now March 1, 2025 and I have not heard a thing from the company. I rarely provide a negative review but this is probably close to the worst customer service I have ever had to deal with.

The wrong bottle arrived. Shopping took over a week. And the bottle has no insulation. Not good

THEY DO NOT RESPOND TO EMAIL INQUIRIES AND THEY DO NOT HAVE A CUSTOMER SERVICE NUMBER YOU CAN CALL!

I never received my product sent 3 emails that it was sent to the wrong address and never got any email back. Very dissatisfied and very disappointed didn’t even get a refund

Replacement caps lost in the mail