SFCC / Prod / ZOSkinHealth-CA

Terrible and unreliable company. I never received my order, and your customer service representative, Tasha Alladina, provided a shockingly poor experience. She dismissed my concerns without even verifying information with FedEx. As a result, I am now disputing the charges. This situation needs to be brought to Zo, the owner, as your team is damaging the company’s reputation.

I have tried other ZO Skin Health products which were excellent and improved my skin complexion; however, this particular product did not work for me at all. Moreover, it was more expensive. The shipping was quick, but since I paid a substantial amount for it, there's nothing notable to mention about the shipment since it wasn't complimentary. Additionally, the shipping cost was higher compared to other companies, even though it was dispatched from within BC.

I ordered approximately $500 CAD worth of product online. This was my third time ordering from ZO online. I've found their products useful but expensive. My order was lost by the shipping company that ZO has contracted and the shipping company required ZO to contact them. I contacted their customer service promptly to relay this message and received no response until roughly two weeks later on a Saturday evening shortly after I filed a dispute with my credit card company that morning. I had attempted to get a hold of their customer service 5 separate times through 4 different avenues with no success. Their customer service will selectively answer questions, are generally vague, and have not offered to replace or refund the products that were lost by their shipping company. Despite asking multiple times, they have not answered what they need to happen for them to take action and refund or reship my order. They have not followed up with me. Considering the type of product they sell and the cost, I am shocked at how awful their customer service has been. I am so disappointed and will never order from ZO again and certainly would never recommend their company.

Did not like my experience at all, found customer service to be challenging not flexible. Products were expensive and there weren’t many perks rewards or anything to keep my subscription going.

I didn’t like the product!!