SFCC / Prod / ZOSkinHealth-CA

Product on the website, in terms of sizes is not what you get. So the deal is not what they claim. Be careful.

Arrived promptly but product has made no visible difference.

Products here have different packaging compared to the ones I get from my dermatologist not sure why

Bad delivery and support

Before this purchase I heard good things about zo. I ordered a $86 sunscreen, came in 3 days but when I opened it, it was a $50 product ordered by someone else 1. 5 hours away driving distance from me. I contacted customer service and they said they’ll send me a new product, 10 days later I haven’t received the product nor the tracking number so I emailed again asking for the tracking number. I got no response for over a week again and I followed up with another email. 3 days later they replied saying my package got sent to a pick up location 10 days before they responded. And oddly enough I got no delivery notice card indicating where to pick up either. However, I think this would not have happened if they gave me a tracking number to begin with. Anyways, so the second day I go to pick it up and they tell me it’s been too long and they sent it back to the sender. This is the most ridiculous shopping experience I’ve had in my life. Wrong order, no response, no tracking number, 3. 5 weeks later I recover no product. And they ended up being like ok well here’s a refund as if that helps with all the time I lost and all the emails I had to send and all the driving I had to do for nothing. Will not recommend this to anyone and will never buy again.