My Swedish Parts

Ordered blonde cover, was sent charcoal cover. I even provided the Volvo part# and VIN#. The website said blonde specifically. I called and was told Volvo subbed #. Website was chnged later in the week. Returning it. and had to order from dealer.

I originally wanted to order a sun shade. After I placed my order I also wanted to add a license plate frame but I didn't want to pay double the shipping cost so I asked if they could add it to my original order and they said they would. Everything would have been great except it turned out the sun shade wasn't available after all so they canceled that part of the order but still sent me the license plate frame that I wouldn't have purchased by itself. When I called they explained that the sun shade was discontinued but it shouldn't have been up on the website to begin with. I had the option to return the license plate frame but I had already spent over $20 for shipping plus I would have to pay the return shipping as well which would end up costing more than the frame itself.

My experience with this dealership left a lot to be desired. Communication was slow and inconsistent. It took far too many attempts just to get a response about a return and refund. Even then, there was no proper follow-up; the partial refund just appeared weeks later with no confirmation or explanation. Shipping fees were misleading. What was initially quoted didn’t reflect what I was ultimately charged, and the return process cost me nearly half the item’s value in shipping. And even the email I received listed a different unit price than what was listed in the order. The accessory I ordered was, technically, the correct OEM part. So, this isn’t on the dealership misrepresenting the listing. The issue is with Volvo’s poor design. The part didn’t fit or function as expected, and Volvo should be embarrassed to sell it as an official accessory. While the dealership did provide a return label, they were more focused on defending the OEM listing than listening to the actual customer concern. That defensive approach led to more communication than necessary and made a frustrating situation worse. A little empathy and initiative would’ve gone a long way. Lesson learned: I’ll be buying local going forward, where I can inspect parts firsthand and avoid this kind of hassle.

P/n ordered was supposed to be black Volvo emblem, it showed up as silver, 2nd emblem ordered , website showed stock……. Wasn’t sent, told me it was special order from Volvo, Volvo dealer told me it was on permanent back order.

It has been over a month since I ordered my parts and have not received them.