US Water Systems (Magento)

Pls improve your product quality.

slow

Dissatisfied with this company. I picked up the drain line, got home to open it to discover it was not the correct amount of drain line, and let the company know I was shorted the correct amount. I was quickly responded to that they would send out the correct amount and I have yet to receive anything a couple weeks later.

Received order quickly but some items were incorrect from what I ordered. All items appear to be good quality. Contacted company about the few incorrect products and they said they would send out the correct filters. After a week I called back to see if I was supposed to get shipping notification. Nothing had been sent to me and company said they would get the product to me and I would receive shipping confirmation. Another weeks goes by and still nothing. I am now three weeks in and still no correct filters. Called company back and now i get the audio recording that they are handling other calls right now. It says I can wait so I do. Then it say I have to leave a message and I cannot continue to hold. I leave my name and number and start to leave my brief message and it then says goodbye. Now no one has called me back. I am very disappointed to say the least. I am the last person to leave reviews and especially bad ones without trying to work with the company. I understand thing happen and sometimes products get mixed up. But my follow up has resulted in nothing but disappointment. I really do like buying from us companies and us products as much as I can, even if it is a little more expensive. So if this company doesn’t get its crap together I can’t imagine people will come back after their first orders. I am already looking at just going back to the products I was using before. I had higher hopes for this company and the way they talk the talk. Sad that I am actually talking the time to write this. I hate writing reviews but this one feels necessary to me. Buyer beware.

Poor customer service