www.spectrumrx.com

horrible someone should call me at 603-472-3919

Na

We TRIED to purchase this for cleaing our sterile rooms. We needed it ASAP and after I submitted the order I recieved another e-mail requiring more paperwork to purchase Isopropyl Alcohol for cleaning. We've never had to do this for our normal vendor and because of the urgency we cancelled our order and went through our normal vendor.

I submitted this order online on 10/26/21, and the product was in stock at the time. Somehow I never received it and finally yesterday (11/8/21) I checked online and it shows "pending". I called the customer service and they had no explanation for it. This has happened multiple times in the past. You should have a reconciliation system and it should be able to tally up all the pending orders. Also, when an item is out of stock when it shows in stock online, you should notify the customer of this. I am not very confident in your system and processes.

Need improvement on costumer service department.