www.spectrumrx.com

We've run across this issue previously that was escalated to Mr. Adams. The website gives you an estimate of when the product will be shipped, and we understand it is an estimate, however, with the option to "confirm shipping date" is false advertising if the product is not going out for A MONTH after the "confirmed" date. I understand there are supply shortages, as globally there are shortages on API's everywhere, but please, at least, correct/remove this awful feature. If the product is not available, THEN JUST SAY THAT. Again, this is not the first time we've encountered this, and quite frankly, it'll probably be the last, because we are tired of having to do damage control. - Shelby, CPhT, Inventory Manager

Terrible avoid spectrum

I've lost confidence in Spectrum over the past 2-3 years. Haven't heard from a rep in forever. Used to be able to call & talk to him directly - now I have to leave a message and he replies via email.

Order has been delayed 2X

I placed an order on the Spectrum website on 10/05/22 for an in-stock item and it was supposed to ship within one day. However it had not shipped by 10/12/22, so I complained to my account representative. I made it very clear this was an urgent order. He couldn't give me answers and passed me onto someone more senior. Then it was still a few more days because of "a printing issue". The package finally shipped on 10/17/22. Then FedEx delayed the package even though it was at service level Priority Overnight. I finally received the package today 10/19/22. If I could find this chemical elsewhere, I would buy it elsewhere. While this is the worst instance of delays on website orders, it is not the first time! I will NOT order using the website again.